comment on journal entry: Interhost technical support seems to have gone on holiday
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exact same experience by the sounds of it
Hi Chris,
I was flabbergasted to see your post today as we've had exactly the same issue. We moved a site to a VPS with them around 9 months ago after doing some stress testing and finding the server to be very fast and responsive mirroring Interhost's technical staff at the time. Our site sells tickets to an event that happens once a year, and so it was with horror during the busy period of sales we had the zero space based crashes you describe making our sales (front end AND back end) unavailable for long periods of time. After much toing and froing over a period of a few weeks a move was suggested. Unfortunately by this time we only had an hour of selling left, so decided to leave off and do it slowly and methodically. Since then we've written test rigs to specifically test the ordering process and find that it won't even finish running on the Interhost VPS - i.e. we process 100 orders in 700 seconds on our development server, but the Interhost VPS won't get to the end of the 100 orders. Not only that the server was at some stage hacked by the looks of things. Interhost have promised callbacks on both issues but it has remained impossible to get hold of anyone. It's such a shame as they seem to have fallen into the classic hosting trap of:
1) setup hosting company with great prices and watch the customers arriving
2) think - this is a doddle this hosting lark, why didn't we do this before
3) things start getting busier and the wheels start coming off - hosting turns out to be pretty complicated
4) hide under desk hoping it all goes away
Hey ho. I'm going to try and sort this out this week, I wonder if it's worth comparing notes? Gimme a shout or IM me:
alex at (romeo echo echo foxtrot november echo tango) dot co dot uk if you want to
[reefnet_alex] [reply]
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